Enron Mail |
At the request of the Financial Council during its last meeting, the COE
established a SWAT team to assist the business units in SAP reporting. This is the first of weekly status reports that we will provide. Purpose: The team has begun to hold small, interactive workshops with production users to: Show users how to extract data from SAP by: Using on-line inquiry Using SAP standard reports and Creating and modifying a variant Educate users on the SAP data model and where business unit specific data resides in SAP (which module). Better understand what additional reporting needs users may have. Team structure: Lead: Kim Lesley (consultant) PS: Andreas Kraus (COE), Damon Willis (consultant) FI/CO: Randy Parman (COE), Esther Cortes (consultant) Education support: Maria Young (COE) The structure of the team reflects the initial focus on project and financial reports. It has been balanced to include COE support analysts who will provide long-term customer support plus SAP consultants with deep reporting knowledge. We will adjust the team members as appropriate to address the material needed by the business units. In addition to this team, Susan Bellinghausen and Emitra Nelson are continuing their efforts on 1/1, 4/1 and 7/1 report development. Progress: To date we have held 5 workshops with the Apachi and South American regions. These workshops have been evaluated across several criteria. On a scale of 1-4 (1 = not at all and 4 = absolutely), the workshops have received an average rating of 3.6 in learning reports and increasing comfort levels. The workshops are definitely providing the one on one experience that the users are requesting. They are also seeing and learning (hands on) various tools that are available to them to adjust the display of reports, query the data from each module and analyze the data. The sessions are also helping to remove some of the fear associated with trying things in a new system by providing helpful tricks and hints from the experts. However, there is still a concern about increasing the understanding of where data resides within SAP. This is reflected in the average rating to the key question "can SAP meet your needs" being only 2.5. We will further explore why the users think this is the case and what they are not getting. We are adjusting our sessions to address this and will continue to seek feedback. Upcoming key activities: Schedule the remaining International region sessions and the EECC home office sessions. We have the participant lists and are working on logistics. Complete the analysis of the needs of the other business units in production. Develop a process to follow up on these sessions to monitor the learning progress of the users. Begin to evaluate a cost center reporting tool that Enron Europe has deployed in London. I would like to thank the active participation of the business units in identifying and providing the right group of resources to the sessions. If you have any questions or comments, feel free to address them to Melissa Becker, Kim Lesley or myself. Greg
|