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Enron Mail |
Last week y'all asked us to follow up with several key individuals within the
ENA group to see how it's going with SAP. We were not to give any "hints"; just ask some open-ended (but probing) questions. I'm attaching all the responses (Georgeann directed us to Greg W ). I don't see anything alarming or red-hot -- I just hope they were being totally candid and honest with us!! Overall I would categorize them as normal support issues around the areas of needing some spot "1-on-1" training for users, more experience in overall information retrieval, editing of some reports, our security process and the difficulty of getting information from various and sundry databases (since SAP is interfaced) to get the full picture. We have passed all these items on to the appropriate Solution Mgr, so that they can specifically address them. As I think I mentioned several months ago we had complaints about nonresponsiveness (calls not being returned, being passed around alot, etc). Hopefully we've turned the corner there. Please let me know if there are other areas you'd like us to address (as we discussed), otherwise we will continue to try to keep our finger on the pulse. And please let me know who our contact person from ENA should be. Thanks, KK Mary Sloan 12/13/2000 07:44 AM To: Kathy Kokas/Corp/Enron@ENRON cc: Rebecca Miles/Corp/Enron@ENRON Subject: ENA Summary Kathy, Please find the highlights below from my ENA customer meetings: Bryce Baxter Pleased overall with the support provided by the ISC Small issues voiced by Bryce, not strong sources of contention : Feels the response time does not happen with 'lightning speed', but works fine once they agree to a deadline with Pamela LeBrane Zcash specification changes delayed due to errors identified by both groups, but they are still moving forward Payment runs are generated early on occassion and it is tough to cancel a payment (they are blocking all payments now to avoid this issue) Unify to SAP interface - files are not being picked up at least once a week (certain files 'drop off'); Mary Tyler Marz (ENA) and Teresa Mira (ISC) are working on this issue Leslie Reeves Pleased overall with the support provided by the ISC Areas Leslie would like assistance from the ISC: Further editing on reports; understanding what information is available and how they can extract the information from SAP Further training (coaching sessions) by members of the ISC Solution Teams to help with the following areas: How to pull data from SAP (data mining) Explanation of how to find all the pieces required to complete their monthly reconciliation process (balancing cost centers, reconciling the P&L to the G/L Explanation of the interface reconciliation process for financial out of balances Explanation of the steps required for new accounts, business areas, cost centers, allocation process (needs to fully understand the process in SAP) Follow up with Debbie Brackett in Credit to determine if she is receiving the credit information from SAP in a timely manner I told Leslie that I would follow up with Susan B. and Brandee and ask them to call her directly. Leslie would like to meet with each of them and then determine the correct individuals on her team to become involved in the process. Both Bryce and Leslie were very appreciative of the customer focused attention from the ISC. They both thought it was great that we scheduled time to visit with them and understand their questions/issues. Please let me know if you have any questions. Mary ---------------------- Forwarded by Rebecca Miles/Corp/Enron on 12/12/2000 03:09 PM --------------------------- From: Rebecca Miles 12/12/2000 03:08 PM To: Greg Whiting/Corp/Enron@ENRON cc: Subject: Feedback for the ISC Greg, Thank you for taking time to meet with me today about the ISC and SAP. I appreciated your explanations and your feedback. Please see if I have captured the main points below. If so, no need to reply. If not, please provide corrections or elaborations. I will talk with Sheila and Brandee about the best course of action to get Laura Scott's feedback about the issues in Canada. I'll also check on the status of Hyperion. I passed along your comments about Michael Gilmore to both Michael and his manager Vince Cacaro. Both were pleased to receive positive customer feedback. Regards, Rebecca ---------------------- ENA's (Financial) SAP "Wish List" Earlier inter-company cutoffs in month-end close, to facilitate the overall close process. Clarity around the status of Hyperion -- will it be here beyond the end of the year? If so, will the process for mapping between FI/CO and Hyperion be addressed? Getting all the information for our customers into the same repository. Brio should be the answer to many of our issues, as it should ultimately integrate data from the Tag database (ERMS), Empower, Unify, CPI, and Solark. A different type or level of support during month-end close, at least through 1Q 2001. In order of criticality, the issues/needs to be addressed are: security (making sure people have the correct security and have it prior to month-end close) cost center & profit center set-up (ultimately, centralized set-up is the right thing, but the process during close needs work) reporting (quicker/better access to the right data post close)
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