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Enron Mail |
----- Forwarded by Stacy E Dickson/HOU/ECT on 03/13/2001 04:26 PM -----
Stacey Dempsey@ENRON 03/13/2001 04:22 PM To: Stacey Dempsey/HR/Corp/Enron@ENRON cc: (bcc: Stacy E Dickson/HOU/ECT) Subject: MSN DSL pilot survey 1. The ordering process was easy: Yes No If you answer "No" to the question above, please give comment: 2. How long was the actual installation date set from the ordering date? less than 1 week 1 to 2 weeks 2 to 3 weeks 3 to 4 weeks 4 to 5 weeks 5 to 6 weeks more than 6 weeks 3. Was the internet connection installed when promised? Yes No 4. Was the internet service provider installation performed to your satisfaction? Yes No If you answer "No" to the question above, please give comment: 5. Did the installer leave your premise without damage? Yes No If you answer "No" to the question above, please give comment: 6. Did the installer leave your personal belongings in tact? Yes No If you answer "No" to the question above, please give comment: 7. Were additional charges required of you? Yes, please specify what is the additional charge. No 8. Have you received your internet service bill ? Yes No 9. Was your internet service bill accurate? Yes No
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