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Enron Mail |
Desk Managers, I will be issuing a small laminated version of the attached list of contacts for escalation of Unify and EDI issues in a small laminated version. The objective in putting Richard first on the list is to address any issues that are business related or education related prior to getting IT folks involved; thereby, freeing up our IT folks to work on programming fixes and enhancements. <<EscalationProcedures.xls<< After implementation, if you feel these escalation procedures are not providing the level of support your desk requires, please let me know. Regards, Tammy
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