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Enron Mail |
Cc: broadrick@enron.com, cbroadrick@ercot.com, hailu@enron.com, thailu@ercot.com
Mime-Version: 1.0 Content-Type: text/plain; charset=ANSI_X3.4-1968 Content-Transfer-Encoding: 7bit Bcc: broadrick@enron.com, cbroadrick@ercot.com, hailu@enron.com, thailu@ercot.com X-From: "Dolese, Patricia" <Patricia.Dolese@puc.state.tx.us<@ENRON X-To: 'Bergman, Karen' <kbergman@ercot.com<, 1 Retail Market <retailmarket@ercot.com< X-cc: Broadrick, Cherie <CBroadrick@ercot.com<, Hailu, Ted <thailu@ercot.com< X-bcc: X-Folder: \ExMerge - Gilbert-smith, Doug\Deleted Items X-Origin: GILBERTSMITH-D X-FileName: doug gilbert smith 6-25-02.PST As a reminder to all market participants, a REP does not have to wait until the recission period expires before it sends the switch request in to ERCOT. In many scenarios, a customer may wish for a REP to expedite handling of their request and the REP is willing to balance the risk of customer cancellation against a customer's desire to receive service in a hurry. Although this is not the same "customer protection" period identified below, it may help expedite some service requests. Further the PUC would like to remind market participants of the their obligations as highlighted in the rule below. The commission is receiving too many calls from customers who have not been provided accurate information from their REP and/or from REPs who merely blame another party for the delays. Specifically, Substantive rule ?25.474(i) states the following: (i) Submission of customer's selection to the registration agent. A REP may submit a customer's selection of the REP to the registration agent prior to the expiration of the cancellation period prescribed by subsection (h) of this section. Additionally, the REP shall submit the switch request to the registration agent at the proper time so that the switch will be processed on the date agreed to by the customer and as allowed by the tariff of the transmission and distribution utility, municipally owned utility, or electric cooperative. The customer shall be informed of the scheduled date that the customer will begin receiving electric service from the REP, and of any delays in meeting that date. Additionally, the REP must advise the registration agent of any "special needs" customers and renew such notification to the registration agent annually. -----Original Message----- From: Bergman, Karen [mailto:kbergman@ercot.com] Sent: Monday, January 07, 2002 5:34 PM To: 1 Retail Market Cc: Broadrick, Cherie; Hailu, Ted Subject: First available switch date - customer protection period to be followed It was asked that ERCOT also provide a chart for customers who must follow the customer protection period. Please review through the attached documentation. (thank you Dave Odle for providing this) 4 days (trans Processing) + 3 days (mailing time) + 7 days (customer protection period) + 2 days (TDSP read time). Basically... 16 days. 4 days (trans Processing) = Business Days 3 days (mailing time) = Postal Business Days... Sunday/Holidays are NOT Postal Business Days. 7 days (Customer Protection Period) = Calendar Days 2 days (TDSP Read Time) = Business Days TOTAL = 16 Days 10 Calendar Days + 6 Business Days Thank you, Karen Bergman Senior Client Services Representative 512-248-3171 <mailto:kbergman@ercot.com< kbergman@ercot.com -----Original Message----- From: Bergman, Karen Sent: Thursday, January 03, 2002 9:54 AM To: 1 Retail Market Cc: Broadrick, Cherie; Hailu, Ted Subject: RE: First available switch date - customer waives the protection period Update - additional clarification from the ERCOT Registration Department regarding First Available Switch Date where customer waives the protection period. (Customers other than residential and small commercial may agree to waive this Customer notification as provided in PUCT rules and regulations.) Please review through the attached documentation. Receive Date + 7 business days which would allow for the first 24 hours in ERCOT's systems for the processing of the inbound switch. Please remember - business days does not include holidays/week-ends. The attached document was sent out to RMS sometime back in November from Dave Odle. This should assist all MP to get switches to process correctly the first time submitted. Thank you Karen Bergman Senior Client Services Representative 512-248-3171 kbergman@ercot.com <mailto:kbergman@ercot.com< -----Original Message----- From: Bergman, Karen Sent: Thursday, December 27, 2001 5:03 PM To: 1 Retail Pilot Cc: Broadrick, Cherie; Hailu, Ted Subject: FW: First available switch date - customer waives the protection period Importance: High Update - There have been quite a few questions about the interpretation of an email from ERCOT dated 12/6/01. I've asked for a clarification from the Registration Team (Cherie Broadrick) here is the email they pointed me to. Please review. Thank you Karen Bergman Senior Client Services Representative 512-248-3171 kbergman@ercot.com <mailto:kbergman@ercot.com< -----Original Message----- From: Broadrick, Cherie Sent: Monday, August 20, 2001 6:03 PM To: 1 Retail Pilot Subject: First available switch date - customer waives the protection period In order for a switch to be accepted, CRs should use the following calculations when they send in a switch request for commercial or industrial customers that waive their customer cancellation period. non-protected switch (notification waiver = Y) - calculate FirstSwitchDate = (6 business days (1 day in, 2 TDSP, 1 day out, 2 early read)) If the switch you request is less than 6 business days away, the system will reject it as requested before first available switch date. Cherie Broadrick ERCOT Manager, Customer Registration Ph. #512 248 3875 Mobile # 512 751 3351 Confidentiality Notice: The information contained in this email message, and any documents attached, is privileged and confidential and is intended only for the use of the addressee. Nothing in this email is intended to constitute a waiver of the confidentiality of this message. If the reader of this message is not the intended recipient, or employee/agent of the intended recipient, you are hereby notified that any duplication, dissemination or distribution of this communication is unauthorized. If you have received this document in error, please notify the above office by telephone (512-248-3875) or by email immediately.
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