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Enron Mail |
Mike,
Just a quick rundown of the problems we encountered with Liz in scheduling.= As you know, we started her out scheduling El Paso. After about 7 weeks of= training and having her do intraday nominations, we put her in the weekend= rotation. The first weekend she worked, it became obvious that she still d= id not understand physical gas flow. Shannon spent the whole weekend on the= phone talking her through any changes that needed to be made. She didn't s= eem to remember anything that she had been trained on daily for the previou= s 7 weeks. When I spoke to her on the following Monday, she indicated that = she just became confused after someone tried to make a change in the nomina= tion. We continued to work very closely with her to make her understand how= physical gas flow works on El Paso. I started receiving some complaints fr= om customers who were very much aware that she didn't understand what she w= as doing. After several more weeks, Shannon was becoming frustrated with th= e lack of progress, so I told Shannon to write down step by step every piec= e of the day to day nomination and renom process. That weekend went much mo= re smoothly because Liz had every step and every scenario drawn out for her= . I have since had her scheduling SoCal Ehrenberg while the new people are = training and that seems to be working out OK. I think the biggest problem w= ith Liz is an inability to think outside the box. but she is willing to wor= k hard. I hope this helps.=20 Patti
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