Re: Taped Lines

Paul:

We do Sales Practices training which gets into some of what your are
suggesting. I think it is a good idea to take it further with a list of
"don'ts". We can get you are training materials. We are in the process of
uploading all training materials including videos into various websites.

Mark

Paul Simons
08/24/2000 06:04 AM

To: Mark E Haedicke/HOU/ECT@ECT, Mark Taylor/HOU/ECT@ECT
cc: Mark Evans/Legal/LON/ECT@ECT
Subject: Taped Lines

John and Michael would like to put together training for London-based traders
on the "dos and don'ts" of using recorded telephone lines - As part of this
we're listening to tapes to pick up on some "don'ts" (eg racist comments,
harrassment, breach of SFA rules etc) which we can possibly use as case
studies (you'll be pleased to hear that so far we haven't found anything of
this nature!).

Have you given any training on this subject to traders in Houston? Any
materials you may have used or thoughts you have on this would be very much
appreciated. Thanks a lot.

Paul