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Enron Mail |
The response to eHRonline has been extremely positive, with over 1500 people
using the system on the first day alone! Though many of you have experienced success, some of you are logging on and encountering some "bumps" -- mainly questions relating to your system ID or issues related to your web browser settings. Those with questions or issues have been calling the COE and some are having to wait due to the increased call volume. To increase our accessibility during this phase of implementation, we are . . . increasing our call center staffing to decrease your wait time. working with the Business Unit IT departments to resolve individual browser setting issues. To help us help you, please . . . Take a screen shot of any error message you receive and send it to the COE at SAP COE/Corp/Enron or SAP.COE@enron.com. Be patient over the next few days when calling the COE -- remember that we are adding over 8500 new users. Have the following information available when you call: Your name, location, extension, and business unit Your personnel number, if you know it The exact text of any error message you receive We appreciate your cooperation. COE -- the SAP Support Organization 713.843.4SAP (4727)
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