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Enron Mail |
I've done some research in relation to securing a 1-800 # for Project Summer
and the following steps will need to be taken if we decide to move forward with this: We must establish where the 1-800 # is going to ring. For example, it must ring through at an assigned 5 digit extension (i.e. similar to all internal Enron extensions) that the Enron Move Team will have to create (1 day). AT&T must be informed of the designated extension # to set up the 1-800 # and to electronically route the 1-800 # to that point (typically 10-14 days BUT they do offer 1-800 #s for emergencies - i.e. disaster areas - which they can set up in 2-3 days). If we do move forward, I imagine that we will request this 2-3 day set up service, since we have already past meeting the 10-14 day deadline). Our internal telephone department must be informed of how many tiers we would like on the system for the correct software to be written - this will take 2-3 days. For example, I believe we would like callers to have language options and business unit options - tier one, may sound as follows: "You have reached....press 1 for CALME, press 2 for APACHI, etc." Then the second tier may sound as follows: "...press 1 for Spanish, press 2 for Portugese, etc." Will we need to recruit staff internally, who represent the required spectrum of languages, to listen to the voice mail messages and email the questions to the appropriate business unit PR contact for responses? Overall Timing Move team = 1 day AT&T = 3 days (simultaneously with tiers) Tiers = 3 days (simultaneously with AT&T) Total = 4 days Overall Cost AT&T Toll # Cost = $10.00 AT&T Install = $10.00 International Long Distance Dialing Minutes (based on country call is placed from) = $ Varies Move team = few hundred $ Tiers = couple of thousand $ Total for components = $3,000 + variable international long distance charges based on volume of calls I hope I haven't left anything out...if so, please contact me via email or voice mail x 3-5670. Cindy
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