Enron Mail

Subject:A Business Proposition
Date:Tue, 26 Sep 2000 21:57:00 -0700 (PDT)

Dear Mr.Lay,
Your organization being an energy and communications company, you would
certainly be operating an email response center for servicing the client
needs. With growing business needs your organization would need efficient
and quality services for handling? e-mail responses. We have a business
proposition to fulfill your business objective with respect to customer
service from our operations center in India.
Mphasis India has tied up with Kana software for being primary resellers and
implementation partners for Kana products in India.We have certified Kana
professionals to implement and operate Kana response services in our centers
in Pune and Bangalore.
As your current email management system is based on Kana software we would
like to offer our email management services for the same.

Our value proposition

Quality of resources: The people we recruit are graduates with good English
speaking capabilities
Round the clock operations: We offer 24X7X365 operations to facilitate
better turnaround times per business day
Lower cost of operations: Our operating costs are 25-30% lower than
comparable U.S operations
Flexibility: We will adjust our resource allocation to suit your needs for
peak as well as average volumes
Reporting & monitoring: Archiving of messages and well equipped monitoring
tools help our clients attain better & consistent service levels

A brief introduction about us:

M-source is a division of Mphasis-BFL offering remote services in the area
of, call centers, e-mail processing, helpdesk, claims processing and backend

Mphasis Corporation (pronounced "emphasis") which is a technology solutions
and service company was founded in 1998 by Ex-Citibankers from senior
business and technology positions.

Mphasis has recently agreed to merge with BFL Software. The combined entity
will be called Mphasis-BFL and will have combined staff strength over 1,400.

Mphasis-BFL has seven large facilities located at Mumbai, Bangalore and

We are currently implementing a call center for one of the largest banks in

Attached is the presentation giving a brief overview of our operations?

Rajesh Sarkar

Mphasis India
3rd Floor, SAKAR-10
33, Sassoon Road
Opposite Jahangir Hospital
Pune 411001, India
Phone: +91-20- 605 1192-95
Fax : +91-20- 6051179

- MsourcE_credentials_Aug2000.ppt