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Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-From: Robert Amaral <robert@kovair.com< X-To: "'kenneth.l.lay@enron.com'" <kenneth.l.lay@enron.com<, "'kenneth.lay@enron.com'" <kenneth.lay@enron.com<, "'klay@enron.com'" <klay@enron.com<, "'kenneth_lay@enron.com'" <kenneth_lay@enron.com< X-cc: X-bcc: X-Folder: \Kenneth_Lay_Dec2000\Notes Folders\All documents X-Origin: LAY-K X-FileName: klay.nsf Kenneth, Key Customers, Partners, and Suppliers are your company's most valuable strategic assets as they account either for a majority of the revenues (80/20 rule) or carry significant investor mindshare. The problem today is that these crucial relationships are complex to manage, involving multiple people, systems, information, and processes that cross company boundaries. As a result, studies show that sales teams are spending upto half their time managing day-to-day account coordination - taking valuable time away from selling. The question is - How can you successfully foster strategic relationships while lowering account management costs? Our CEO faced this problem when managing relationships like these for a leading high-tech company. She realized, in frustration, that there was no infrastructure to manage strategic relationships consistently and proactively. There were front-office automation and CRM applications that improved forecasting, sales support and other internal processes, and there were personalization applications that pushed information to customers, but there was no application that provided a comprehensive customer-driven view of strategic relationships. So, we developed the Kovair VIPCenter -- a relationship-centered application that crosses company boundaries and consolidates all the touchpoints in a strategic relationship (people, applications, information, and processes). Each VIPCenter is a bi-directional, relationship-specific Web portal that fosters long-term collaboration and deeper intimacy with each of your strategic partners, suppliers, and customers throughout the relationship cycle. VIPCenter has a unique extensible application architecture. Out-of-the-box, VIPCenter has all the core applications needed to manage strategic relationships so you can be up and running quickly. And, it is built on Kovair's patented SRM platform, providing seamless interoperability with CRM and ERP applications, enterprise-class scalability, and extensibility. Simply put, Kovair's VIPCenter allows you to build more intimate long-term relationships with these key customers, suppliers and partners, while lowering account management costs. I have attached a Product Data Sheet, Technical Architecture Overview, and a White Paper from the Aberdeen Group illustrating the importance of Strategic Relationship Management. I know it can sometimes be difficult to understand a solution from a simple email. For a demonstration, or for more information on how we can help you maximize the value of your strategic relationships, please contact me at your earliest convenience. I can be reached at 408-546-2014. Best Regards, Robert Amaral Vice President of Sales Kovair Software, Inc. 2665 N.First Street, Suite 100 San Jose, CA 95134 (P) 408 546-2014 (F) 408 546-2089 email: robert@kovair.com - ArchitectureLongC.doc - Kovair Technical Overview.doc - Kovair Product Overview.pdf - Kovair_Security_and_Authorization.doc - KovairAberdeenWhitePaper.pdf - SRM_WhitePaper.pdf - KOIE_WhitePaper.pdf
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