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Enron Mail |
Dear Mr.Lay,
? Your organization being an energy and communications company, you would certainly be operating an email response center for servicing the client needs. With growing business needs your organization would need efficient and quality services for handling? e-mail responses. We have a business proposition to fulfill your business objective with respect to customer service from our operations center in India. ? Mphasis India has tied up with Kana software for being primary resellers and implementation partners for Kana products in India.We have certified Kana professionals to implement and operate Kana response services in our centers in Pune and Bangalore. ? As your current email management system is based on Kana software we would like to offer our email management services for the same. Our value proposition Quality of resources: The people we recruit are graduates with good English speaking capabilities Round the clock operations: We offer 24X7X365 operations to facilitate better turnaround times per business day Lower cost of operations: Our operating costs are 25-30% lower than comparable U.S operations Flexibility: We will adjust our resource allocation to suit your needs for peak as well as average volumes Reporting & monitoring: Archiving of messages and well equipped monitoring tools help our clients attain better & consistent service levels A brief introduction about us: M-source is a division of Mphasis-BFL offering remote services in the area of, call centers, e-mail processing, helpdesk, claims processing and backend operations. Mphasis Corporation (pronounced "emphasis") which is a technology solutions and service company was founded in 1998 by Ex-Citibankers from senior business and technology positions. Mphasis has recently agreed to merge with BFL Software. The combined entity will be called Mphasis-BFL and will have combined staff strength over 1,400. Mphasis-BFL has seven large facilities located at Mumbai, Bangalore and Pune. We are currently implementing a call center for one of the largest banks in USA Attached is the presentation giving a brief overview of our operations? Regards, Rajesh Sarkar Mphasis India 3rd Floor, SAKAR-10 33, Sassoon Road Opposite Jahangir Hospital Pune 411001, India ? Phone: +91-20- 605 1192-95 Fax : +91-20- 6051179 www.mphasis.com ? - MsourcE_credentials_Aug2000.ppt
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