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Enron Mail |
Dear Mr. Lewis:
Thank you for taking the time to speak to me today and I hope you received the fax I sent. Please let me know if you need assistance. Sincerely, Customer Care Manager Tim Cagle TRACKING NUMBER: A00000611387-00004619137 -----Original Message----- From: andrew.h.lewis@enron.com Sent: 16 Nov 01 13:51:02 To: custo@coair.com Cc: Subject: Continental Questionnaire (Form submission) Andrew Lewis sent the following: ----------------------------------------- Name: Andrew Lewis Email Address: Andrew.H.Lewis@enron.com Subject: Confirmation Address: 1400 Smith Street City: Houston State: TX Zip: 77002 Office Phone Number: 713-853-6278 Home Phone Number: 713-623-8922 Date of Flight: November 21, 2001 Flight Number: 482 From City: Houston To City: Boston OnePass Account Number: FY900877 Dear Gordon, Let me help you improve Continental: I have called customer service three times in order to receive a confirmation of my upcoming flight. I have asked for an eticket confirmation sent to me via regular mail and an e-mail. My flight is now nine days away, and I still haven't received any confirmation. If you can't handle the simple task of sending a letter or an e-mail, how can I trust you to run an airline? This is not the first time I have had problems with your company. After having used the online services of American; United; and Continental, I have found your service to be vastly inferior. Although it is difficult to avoid Continental when flying out of Houston, I am going to do my best from now on. Would you like a response from someone at Continental? Yes
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