----- Original Message -----
From: "scott hendrickson" <firstname.lastname@example.org<
Cc: <email@example.com<; <firstname.lastname@example.org<;
Sent: Saturday, June 09, 2001 10:48 PM
Subject: Re: Pilot Program Problems
< My email was sent to New Power customer service on May 26th. I received
< following message on June 5th. Today is June 9th. I have yet to hear
< anything from New Power. I can only assume that there IS no customer
< service. When and if anybody does deem it useful to reply to me, they may
< do so with instructions for withdrawing from the pilot program.
< I can't imagine trying to take over residential electric supply without
< giving any consideration to the potential need for customers to contact
< company providing service. I live in Houston, Texas and I use
< air-conditioning. I'm not sure where the non-existent customer service
< staff is located, but I'll let you in on a secret - electricity and
< air-conditioning are fairly dear to people in Houston. Obviously, no one
< has put a single thought into this, which frightens me as a shareholder.
< frightens me more as a customer. For this reason, a total lack of
< service of any kind whatsoever, I would like to withdraw from the pilot
< program. I know pilot programs are to work out bugs in the system, but
< seem to have no grasp of this business whatsoever.
< I hope you can understand that a response time from May 26th until June
< (that's ten days, if you aren't capable) to merely assign a tracking
< for a problem with residential electric service is more than mildly inept.
< Then, to add insult to injury, the response said that "You will have
< email you within 24 hours concerning your request. Thank You." was
< to date (another 4 days so far) by complete silence tells me that The New
< Power Company more than likely needs to go back to the New Drawing Board.
< can't stress how ridiculous it seems to me that you have NO CUSTOMER
< SERVICE!!! Please contact me immediately about how to withdraw from the
< pilot program and how to revert back to Reliant Energy as my choice for
< electric service provider. It saddens me to do so, but I know that
< Energy HL&P has a customer service department. Just a tip - that group
< should be available 24/7 - electricity is a 24/7 commodity. I regret that
< New Power customer service - if there is such a thing - is available
< normal business hours only. You know where I am during normal business
< hours? At my place of business. Do you have any clue as to when I may
< notice problems with my electric service? Here's a hint: NOT WHILE I'M
< THE OFFICE!!! My electric service is provided at MY HOME. When, pray
< do you think I might be at my home? Hint: DURING NON-BUSINESS HOURS.
< I hope my comments can find their way to someone capable of discerning the
< problem herein. Based on my interaction, or lack thereof, I have my
< As I said, please contact me immediately regarding my withdrawal from the
< pilot program and my desire to revert back to my default electric provider
< based on your inability to provide me with the most basic of services - a
< response to a problem. Afterall, that's all I was seeking. Good luck,
< shorting the stock.
< Scott E. Hendrickson
< cc: Kenneth Lay
< Jeffrey Skilling
< Steve Case
< ----- Original Message -----
< From: <email@example.com<
< To: "scott hendrickson" <firstname.lastname@example.org<
< Sent: Tuesday, June 05, 2001 1:11 PM
< Subject: Re: Pilot Program Problems
< < Please include the following line in all replies.
< < Tracking number: CT20010605_0000000063
< < You will have someone email you within 24 hours concerning your
< < request.
< < Thank You.