Enron Mail

From:efcu@enron.com
To:joe.stepenovitch@enron.com
Subject:QuickLink Access
Cc:
Bcc:
Date:Mon, 8 Jan 2001 06:44:00 -0800 (PST)

As many of you know, we recently changed Internet Account Access providers
and have had problems with the service including slow access, or no access at
times. We realize many of you depend on QuickLink to handle your transactions
daily and sincerely apologize for any inconvenience this has caused.

It appears the problems are related to the interface between our home banking
provider and our host processor. We assure you that we are on top of the
situation and are working diligently to see that the New QuickLink is fully
operational as soon as possible.

Although we are working to resolve this issue quickly, we want you to be able
to take care of any financial transactions right away if needed. Here are a
couple of other options:

1) Call QuickTeller, our free Automated Phone Service, which is available
24-hours a day. QuickTeller allows you to make transfers, verify cleared
checks and posted deposits, check account history and more. QuickTeller can
be accessed at 713-853-1466, or 800-321-1396. If you need your QuickTeller
P.I.N., please contact us at 713-853-6242, or 800-241-5871.

2) Call us at 713-853-6242, or 800-241-5871, and we will be glad to provide
account information over the phone.

3) Or, send your transaction request to us via E-mail from either our
Intranet Site, or Internet Site at efcu@enron.com.

We appreciate your understanding and patience, and assure you QuickLink will
be fully operational as soon as possible.