|
|
Enron Mail |
Mime-Version: 1.0
Content-Type: text/plain; charset=ANSI_X3.4-1968 Content-Transfer-Encoding: quoted-printable X-From: "enron" <enron@houston.rr.com< X-To: "JANE THOLT" <jane.m.tholt@enron.com< X-cc: X-bcc: X-Folder: \Jane_Tholt_Nov2001\Notes Folders\Discussion threads X-Origin: THOLT-J X-FileName: jtholt.nsf Thank you for choosing Time Warner Road Runner as your high speed online=20 provider. Your request has been received and it is currently being processe= d.=20 A customer service professional will be in contact with you within 48 hours= .=20 While you wait, here are answers to some of the most commonly asked questio= ns. Q. If I am already a Road Runner customer what will happen to my account? A. Your account will be transitioned to the new Enron ClickAtHome rate. Thi= s=20 process is transparent to the end user. The difference will be seen in your= =20 monthly bill. Keep in mind that there may still be a prorated amount due fr= om=20 the previous billing method. Also, an account that is currently delinquent= =20 cannot be transferred until the previous balance is paid in full. Q. I=01,m not currently a Road Runner customer. What is the process? A. Your address will be checked to verify Road Runner serviceability. If=20 serviceable, a customer service professional will contact you to set up an= =20 appointment for a new install. There are typically two time slot options a= =20 customer may choose, 8am =01) 12 noon or 1pm =01) 5pm. Q. Are there any installation charges? A. All Enron customers will be charged a fee of $39.95 for a standard insta= ll=20 (network interface card not included). Keep in mind that if you are getting= =20 your computer through the Click at Home project, a network interface card i= s=20 already included. A standard install is one that only requires the installe= r=20 to run the cable to an outside wall. There are extra fees for a network=20 interface card and running the cable between an inside wall.
|