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Enron Mail |
Laura, Barry, Chris and Frank,
Thank you for giving Mastio & Company the opportunity to discuss our market research capabilities for customer satisfaction and benchmarking. Mastio & Company would like to have the privilege of building a relationship with you and assisting your efforts in maximizing customer satisfaction and delight. We believe that meeting customer needs, and exceeding expectations is not only one of the most important business processes, but also builds loyalty and increases profits. We would be delighted to have you subscribe to the 2001 multi-client Natural Gas Marketer Customer Satisfaction Study. The main benefit of Mastio's multi-client report is, not only will you be able to discover what customers think of you on 30+ customer service attributes, you will also learn what customers think of 45+ other gas marketers, as well. This study will be an excellent tool if you want to maximize & improve customer satisfaction, measure & plot progress for improving customer service, benchmark yourself against competitors, retain & find new customers and build customer loyalty. Mastio & Company is convinced you would reap substantial benefits by discovering your perceived level of customer satisfaction. As in other highly competitive industries, natural gas marketers are discovering that ignoring customer dissatisfaction can be a crucial mistake. The bottom line is, superior customer service is a given these days, not a difference. Customers now take superior customer service for granted. Customers are raising their expectations. Leading companies are responding to this trend by instituting customer service initiatives and measuring their progress, versus customer needs and their competition. Customer satisfaction matters with winning companies, especially for companies interested in profitable growth. These leading companies have actually moved customer satisfaction from a slogan to reality. They have made a commitment to value and are realizing superior growth and profitability because their business strategies focus on enhancing the value of what they offer customers. I would like to further point out that our report comes with an electronic version. The electronic version allows the segmentation of all the respondents by state, volume, and customer-type, switching status, head to head comparisons with competitors, etc. The software can be installed on your network and up to 50 people can query the software at the same time. The biggest advantage is the custom tagging feature. This feature allows the grouping of your customers, for example, by the key person responsible for interaction, customer service teams by name, territory, profitability, strategic importance, etc. The options are unlimited. This powerful tool will empower people to do additional analysis on their own. They will take ownership, because the analysis of the data is personalized. Media information about Mastio - (video and articles) - http://www.mastio.com/press/newsgas.html In closing, Mastio & Company would welcome the opportunity to deliver you actionable information when you are ready. Sincerely, MASTIO & COMPANY Bart _________________________ Bart Thedinger Vice President, Senior Partner Mastio & Company 802 Francis Street St. Joseph, Mo. 64501-1916 Tel. 816.364.6200 Fax. 816.364.3606 website: http://www.mastio.com services http://www.mastio.com/services.html fields of expertise http://www.mastio.com/expertis.html *This email and any files transmitted with it from Mastio & Company are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. Thank you.
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