Dispute Research Protocol - For your review

Virginia & Mike -

In your (sadly noted) absence today, I decided to put together a brief document to help facilitate the dispute research process and its relation to the Real Time group. I know this is information of which you're well aware, but I thought it would be useful to have it documented for our convenience as well as for future generations of Volume Management experts.

Please let me know what you think - if all relevant information is included and whether or not it's conveyed clearly.

Thanks,
Kate